Customer Service Representative
Job Description
Provide prompt and professional responses to customer inquiries via phone, email, chat, and social media Identify, troubleshoot, and resolve customer issues efficiently Develop strong knowledge of products/services to address customer needs accurately Assist customers with order placement, shipment tracking, returns, and related queries Capture and relay customer feedback to relevant departments Maintain accurate records of customer interactions, transactions, and complaints Escalate complex issues to supervisors or relevant departments when necessary Collaborate with Dispatch, Stores, Sales, Marketing, and Technical teams to ensure smooth service delivery
Benefits
- As per company policy
Education & Experience
Education
High school diploma or equivalent (mandatory) Additional certification or education in Customer Service is an added advantage Proficiency in CRM systems and customer service software
Experience Level
1–2 years of work experience in a similar customer service/support role Experience in Manufacturing industry is preferred
Additional Information
This role is ideal for a customer-focused individual who thrives in a fast-paced manufacturing environment and has strong communication and multitasking abilities. Candidates with CRM system experience will have an advantage.