Customer Relationship Officer
Job Description
Stakeholder & Relationship Management: Lead high-impact internal and external communications, manage stakeholder engagement, and oversee customer-centric business functions. Product & Business Operations: Apply deep retail and banking knowledge to establish and refine Retail, Wealth, and Product propositions. Sustainability & Risk Control: Execute sustainability programs, implement IFC Performance Standards, manage Due Diligence (DD) risk, perform incident investigations, and enforce Corrective and Preventive Actions (CAPA). Legal & Regulatory Compliance: Assess legal requirements and implement best practices to drive compliance and operational improvements across the business.
Education & Experience
Education
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Experience Level
10 years of experience in Business Understanding across Retailing and Banking (Detailed understanding and experience setting up Retail, Wealth, and Product propositions)
Additional Information
Agency: Karmaa Solutions Core Competencies: Behavioral Competency Framework implementation, IFC Performance Standards, Due Diligence risk management, and retail/wealth product structuring.