Operations Manager
Job Description
Operational Leadership & Policy: Direct daily operations across all business departments, develop and implement Standard Operating Procedures (SOPs), enforce health and safety regulations, and establish strategic operational plans. Resource, Supply Chain & Inventory Control: Oversee procurement, manage logistics and inventory workflows, optimize vendor relationships, and track key operational KPIs to ensure quality and customer satisfaction. Team & Performance Management: Direct recruitment, staff scheduling, continuous training, and performance evaluations, while serving as a key problem-solver reporting directly to the Director/General Manager.
Education & Experience
Education
Bachelor’s Degree in Business Administration, Operations Management, or related field; excellent bilingual communication skills in English and Swahili.
Experience Level
3–4+ years of proven experience in Operations Management, preferably within trading, logistics, or the service industry; demonstrated strength in leadership, team management, SOP implementation, procurement, vendor management, health and safety compliance, multi-tasking under pressure, and strategic operational planning.
Additional Information
Fluency in both English and Swahili